We are pleased to announce Susie Sedlacek as Senior Vice President of Global Professional Services, and Kevin McKay as Senior Vice President of Customer Success. With the addition of Susie and Kevin, we have consolidated all customer-facing functions under the Global Field Organization, including Sales, Professional Services, Alliances, Customer Success and Support. This new alignment is designed to improve implementation, training and support, deliver exceptional customer experience across the entire customer relationship from signature to renewal, and accelerate time-to-value.
Susie and Kevin were chosen for their deep history of building organizations around customer success, and will unite every aspect of FinancialForce around a common customer-centric goal.
Kevin joins FinancialForce with 25 years experience in customer success and operational roles. During his previous tenure at Tripwire, Kevin was instrumental in leading growth initiatives at the $200M software security company, which had a 97% customer satisfaction score.
Susie has a reputation for flawless execution and strong customer commitment, and brings more than 20 years of experience at companies like Hewlett-Packard, Sun Microsystems, NetApp and eBay/Magento during their high growth years and expansion into the enterprise.
We welcome you to get to know them and share with them any feedback on how we can better improve the customer experience.